Delivering Products Better

In 2016, one of our loyal food and beverage customers complained of receiving their finished product in damaged boxes. The boxes of our product were being handled roughly by the freight company, but we knew we could work out a solution on our end that could help them receive a better packaged product.

We took steps to increase packaging strength—procuring a corrugated box company to help us develop a tougher box.

  1. We changed our pallet packaging so that the pallet could not be easily stacked.
  2. We added multiple layers of shrink wrap for added durability.
  3. We purchased cones to sit on top of the pallet to prevent double stacking.
  4. We began taking photos of every pallet prior to shipping to send to our customer.

Since these new processes were implemented, the customer has consistently received the product in great condition. At KEP, our customers’ satisfaction is what we are dedicated to! We love solving customer challenges, from better finished products to meeting evolving needs. Have one of your own? Tell us about it and we’ll get to work!

Related Articles

Meet Carlos Johnson!

Meet Carlos Johnson! Meet Carlos, a Midnight/Weekend Supervisor at our Kent facility! Originally starting as an Extrusion Tender in Mogadore, he worked his way up to being a supervisor! Carlos loves to see people grow in their roles at KEP, especially when they take...

read more

July Anniversaries 2022

Summer Celebrations There may be a lot of cookouts and vacations this month, but we’re never too busy to celebrate our team’s work anniversaries! Darlene Hines and Shirley Shrock are celebrating 47 years on our team – thank you for your dedication to this company! A...

read more

KEP Shipping Procedures

Streamlining KEP's Shipping Procedures At KEP, we are always focused on continuous improvement. No problem is too large for us to tackle – that’s why we have regular Kaizens! At each Kaizen, we gather team members from different departments and facilities to come...

read more

Talk with KEP

We're accessible any way you want.

PO Box 668
Kent, OH 44240

800.331.4762

sales@kentelastomer.com

Contact us.

  • Looking for a custom color? Choose from the Pantone options available.
  • This field is for validation purposes and should be left unchanged.

KEP Customized Tubing Solutions

We love a challenge.

What's yours?

Optimize efficiency?
Build a prototype?
Improve product or customer service?

Let's make it happen!