In 2016, one of our loyal food and beverage customers complained of receiving their finished product in damaged boxes. The boxes of our product were being handled roughly by the freight company, but we knew we could work out a solution on our end that could help them receive a better packaged product.

We took steps to increase packaging strength—procuring a corrugated box company to help us develop a tougher box.

  1. We changed our pallet packaging so that the pallet could not be easily stacked.
  2. We added multiple layers of shrink wrap for added durability.
  3. We purchased cones to sit on top of the pallet to prevent double stacking.
  4. We began taking photos of every pallet prior to shipping to send to our customer.

Since these new processes were implemented, the customer has consistently received the product in great condition. At KEP, our customers’ satisfaction is what we are dedicated to! We love solving customer challenges, from better finished products to meeting evolving needs. Have one of your own? Tell us about it and we’ll get to work!

Related Articles

Happy Anniversary

We want to give a shout out to celebrate the service and longevity of all our KEP team members with work anniversaries this February! Ranging from 1 year to 33 years, we’re so proud to say THANK YOU to our team members whose loyalty and...

read more

KEP is a FIRST® Silver Supplier

For over 15 years, Kent Elastomer Products has been a sponsor of the FIRST® Robotics Competition. This year – for the 2019 FIRST Robotics Competition Season, KEP is a silver level supplier! Over the years, we have donated thousands of feet of...

read more

$26,270 Raised for Ronald McDonald House of Akron

KEP employees just wrapped up this year’s donation drive for the Ronald McDonald House of Akron! We are excited to donate a total of $26,270!! On January 30, 2019, KEP team members Michelle Walker, Mary Brady, Michael Stecyk, Greg Graham,...

read more

Talk with KEP

We're accessible any way you want.

PO Box 668
Kent, OH 44240

800.331.4762

info@kentelastomer.com

Contact us.

  • This field is for validation purposes and should be left unchanged.

KEP Customized Tubing Solutions

We love a challenge.

What's yours?

Optimize efficiency?
Build a prototype?
Improve product or customer service?

Let's make it happen!