In 2016, one of our loyal food and beverage customers complained of receiving their finished product in damaged boxes. The boxes of our product were being handled roughly by the freight company, but we knew we could work out a solution on our end that could help them receive a better packaged product.

We took steps to increase packaging strength—procuring a corrugated box company to help us develop a tougher box.

  1. We changed our pallet packaging so that the pallet could not be easily stacked.
  2. We added multiple layers of shrink wrap for added durability.
  3. We purchased cones to sit on top of the pallet to prevent double stacking.
  4. We began taking photos of every pallet prior to shipping to send to our customer.

Since these new processes were implemented, the customer has consistently received the product in great condition. At KEP, our customers’ satisfaction is what we are dedicated to! We love solving customer challenges, from better finished products to meeting evolving needs. Have one of your own? Tell us about it and we’ll get to work!

Related Articles

January Anniversaries

We are so excited to celebrate 13 employee anniversaries for the new year! Join us in celebrating the KEP team members with anniversaries this month. Of this group, David Martin, weekend shift leader at Kent, and Yolanda Brinkley, Custom Dip inspector at Winesburg,...

read more

The Harmony of Nature and Business

Rubber improves lives across the globe. Consider where we’d be without rubber to create sturdy shoes, medical tubing, or car tires! As a rubber products manufacturer, we believe in the power of our products. At KEP, we are also proud to approach our rubber...

read more

Talk with KEP

We're accessible any way you want.

PO Box 668
Kent, OH 44240

800.331.4762

sales@kentelastomer.com

Contact us.

  • Looking for a custom color? Choose from the Pantone options available.
  • This field is for validation purposes and should be left unchanged.

KEP Customized Tubing Solutions

We love a challenge.

What's yours?

Optimize efficiency?
Build a prototype?
Improve product or customer service?

Let's make it happen!