Delivering Products Better
In 2016, one of our loyal food and beverage customers complained of receiving their finished product in damaged boxes. The boxes of our product were being handled roughly by the freight company, but we knew we could work out a solution on our end that could help them receive a better packaged product.
We took steps to increase packaging strength—procuring a corrugated box company to help us develop a tougher box.
- We changed our pallet packaging so that the pallet could not be easily stacked.
- We added multiple layers of shrink wrap for added durability.
- We purchased cones to sit on top of the pallet to prevent double stacking.
- We began taking photos of every pallet prior to shipping to send to our customer.
Since these new processes were implemented, the customer has consistently received the product in great condition. At KEP, our customers’ satisfaction is what we are dedicated to! We love solving customer challenges, from better finished products to meeting evolving needs. Have one of your own? Tell us about it and we’ll get to work!
Meet Rod Brady!
Meet Rod Brady! Meet Rod Brady, a Tender at our Kent facility who has been with us since 2005! Rod works hard all week and then enjoys when Friday rolls around – a great time to reflect on all that was accomplished! For Rod, KEP runs in the family as his wife works at...
Trusted Assembly Services
Teamwork Adds Up – to Almost 250,000 Hours! Many people have heard of author Malcolm Gladwell’s “10,000 Hours” – the theory that it takes time to develop great skills. When you trust KEP with your product assembly services, you get a team with nearly 250,000 hours of...
March 2023 Anniversaries
Celebrating Our March Anniversaries! Our exceptional team is our lucky charm and key to success! This month we’re celebrating 15 hardworking team members from each of our facilities with anniversaries. We are thankful for the 21 amazing years that Lisa Smith has spent...
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