We are always growing and innovating, thanks to our customers. They are the main reason we’re constantly looking for ways to improve our products and processes. Instead of saying we cannot do something for a customer because of our manufacturing limitations, we go to work to eliminate the barriers that stand in our way and find the best solution, every time.
A recent example of this was in 2017. A customer requested ultra thin wall latex tubing. When we began the process of designing this tubing we realized that our final processing equipment was built for larger tubing. The ultra-thin latex that the customer requested was being damaged by this existing equipment. Instead of turning down the job or manufacturing a low-quality product, our team brainstormed a design for a new component for the machine that would fix this issue. We created a roller rack to attach to the machine that would guide the tubing into the equipment without it getting damaged. We are now able to run this ultra-thin wall tubing for our customer’s product, plus expand our offering of thin wall tubing products for future customers.
Have an idea for a new product, or have a manufacturing issue you need solved? Ask KEP! For every customer challenge we encounter, we use our collective knowledge and skill set to eliminate the barrier between KEP and high-quality products our customers demand.