KEP In Their Words - Kent Elastomer Products

KEP In Their Words!

Customer feedback is truly invaluable to how we operate. We intentionally create systems that directly benefit the customer – open communication, trustworthy supply chain operations, employee longevity, and more – so we are always thrilled to hear our customer’s thoughts! 

Recently, we received an email from one of our larger customers. We host weekly team calls with them to review the state of our business, and share updates on supplies, manufacturing, and shipping. These calls are a delight for us – and nothing makes us happier than hearing our customer feels the same! They shared:

“My husband called me from the road and I told him I just got off a video call with my favorite supplier. He said, ‘How is everyone at Kent doing?’ Even my husband knows you’re my favorite… AND this proves that he actually listens to me too!”

If we’re known in a customer’s family as their favorite supplier, then we’d say we’re doing our job well! Ready to experience customer service with KEP? Contact us today! >  

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PO Box 668
Kent, OH 44240


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