KEP challenges usually involve how our team worked to improve our manufacturing processes or facilities – this month, learn more about how we also took a Lean approach to non-operations staff and procedures. The result? Shortened timelines, the elimination of redundant calls and emails, and easier, quicker bill paying!

Using our “Lean magnifying glass,” we used methods we learned in our operations facilities to examine how Lean practices could streamline order processing and invoicing customers. On a daily basis, our order entry staff had to hunt down order entry information from several different places. After analyzing and breaking down our old processes, we addressed the problem with concrete step-by-step solutions – collapsing our order entry process time from eight to four hours! Processing these orders faster has helped shorten timelines for our customers.

Then we took a “Lean look” at our invoicing processes. We discovered that our Sales and Accounts Receivable teams both acted as points of contact with customers, creating redundancy and confusion through multiple calls and emails. KEP corrected this by creating one seamless point of entry for our customers, resulting in streamlined bill paying for our customers.

Learn more about our Lean improvements by catching up on the KEP Lean Journey 3-Part White Paper Series by KEP President Bob Oborn.

Related Articles

Rubber, Natural Rubber, or Natural Rubber Latex?

Every day we’re surrounded by products composed of rubber, natural rubber, and natural rubber latex. In fact, these compounds are so common that, at first glance, you may not know exactly what they are. Let's take a moment to talk about what nuances make these...

read more

Meet Amanda Trolio

Amanda Trolio is an employee at our Winesburg facility. Amanda started in latex tubing in August 2021 and is currently working in extrusion packaging tourniquet bands. We can count on Amanda to work hard to produce products that KEP is proud to stand behind. She is...

read more

Welcome, Bobby!

Bobby Dalton recently joined our Kent facility's team as National Sales Manager. In this role, Bobby will serve as a point of contact for customers, coordinate with our internal departments, help us meet goals and more. He is excited to play a pivotal role in helping...

read more

Talk with KEP

We're accessible any way you want.

PO Box 668
Kent, OH 44240

800.331.4762

sales@kentelastomer.com

Contact us.

  • Looking for a custom color? Choose from the Pantone options available.
  • This field is for validation purposes and should be left unchanged.

KEP Customized Tubing Solutions

We love a challenge.

What's yours?

Optimize efficiency?
Build a prototype?
Improve product or customer service?

Let's make it happen!