KEP challenges usually involve how our team worked to improve our manufacturing processes or facilities – this month, learn more about how we also took a Lean approach to non-operations staff and procedures. The result? Shortened timelines, the elimination of redundant calls and emails, and easier, quicker bill paying!

Using our “Lean magnifying glass,” we used methods we learned in our operations facilities to examine how Lean practices could streamline order processing and invoicing customers. On a daily basis, our order entry staff had to hunt down order entry information from several different places. After analyzing and breaking down our old processes, we addressed the problem with concrete step-by-step solutions – collapsing our order entry process time from eight to four hours! Processing these orders faster has helped shorten timelines for our customers.

Then we took a “Lean look” at our invoicing processes. We discovered that our Sales and Accounts Receivable teams both acted as points of contact with customers, creating redundancy and confusion through multiple calls and emails. KEP corrected this by creating one seamless point of entry for our customers, resulting in streamlined bill paying for our customers.

Learn more about our Lean improvements by catching up on the KEP Lean Journey 3-Part White Paper Series by KEP President Bob Oborn.

Related Articles

June Anniversaries

As we say hello to June, many of our team members at KEP are celebrating anniversaries! From giving KEP a great first year to showing the company over 40 years of hard work, we give a shout out to each of these KEP dedicated team members! Please join us in...

read more

Service You Can See – Crimped Tubing

Inferior tubing solutions crimping your style? Don't worry, Curt has the perfect solution! Keep reading to discover how KEP's Crimped Tubing is a better solution, one that won't raise costs or prolong manufacturing schedules! Crimping our tubing is a cost-effective...

read more

Our Value Added Services Include Automation

At our Kent and Mogadore facilities, where we manufacture dip-molded and tubing products, one of the value-added services KEP provides customers is quality control through automation. Implemented with automated inspection systems, our manufacturing processes are...

read more

Talk with KEP

We're accessible any way you want.

PO Box 668
Kent, OH 44240

800.331.4762

info@kentelastomer.com

Contact us.

  • This field is for validation purposes and should be left unchanged.

KEP Customized Tubing Solutions

We love a challenge.

What's yours?

Optimize efficiency?
Build a prototype?
Improve product or customer service?

Let's make it happen!